U.S. Airways Releases Shame-Faced Statement

It's been quite the afternoon for U.S. Airways. The airline giant was left mortified Monday when a NSFW image was sent from U.S. Airways' official Twitter account (and trust us, you can't un-see it.) The Tweet came in response to a dissatisfied customer, who was angry that her flight had been delayed. In response, U.S. Airways wrote: "We welcome feedback, Elle. If your travel is complete, you can detail it here for review and follow-up," and attached a photo.

And what a photo. The image wasn't deleted for close to an hour, and U.S. Airways has been forced to apologize profusely. In a statement posted just a couple of hours later, the airline said:

We apologize for the inappropriate image we recently shared in a Twitter response. Our investigation has determined that the image was initially posted to our Twitter feed by another user. We captured the tweet to flag it as inappropriate. Unfortunately the image was inadvertently included in a response to a customer. We immediately realized the error and removed our tweet. We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future.

In other words, someone is getting big-time fired today. (They probably shouldn't expect a reference, either.)

According to the statement, U.S. Airways is insisting it screenshotted the NSWF image to report it as inappropriate, and then attached it to a routine Tweet to a customer. As Mashable points out, U.S. Airways Tweets about 400 times every day, so it's pretty plausible that they could've missed something along the way.

The problem? It was this.

As soon as U.S. Airlines' PR department noticed — and, presumably, shrieked in horror — the Tweet was deleted, and this was sent out.

Well, at least your Monday wasn't as bad as this, eh?